Shipping & Returns
Shipping Policy
At Monarc Pets, we are proud to offer Free Standard Delivery on all orders across the United Kingdom. Every product in our collection goes through a dedicated quality inspection process before being carefully packaged and dispatched from our specialist fulfillment centres. Order Processing Please allow 3-5 business days for your order to be processed, inspected, and securely packaged. We take extra care to ensure every smart gadget meets our premium quality standards before it leaves our facility. Delivery Times Once dispatched, standard delivery to the United Kingdom typically takes 12-20 business days. Delivery times may vary slightly depending on your location and seasonal demand. You will receive a confirmation email with tracking information as soon as your order is on its way. Order Tracking Every order includes a tracking number sent to your email. You can monitor your delivery status at any time. If your tracking information has not updated within 7 business days of receiving it, please contact our support team and we will investigate immediately. Please Note During peak seasons (Christmas, Black Friday, bank holidays), delivery times may be slightly extended. We appreciate your patience and will always keep you informed of any delays.
Return & Exchange Policy
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Your satisfaction is our priority. We offer a straightforward 30-day satisfaction
guarantee on all purchases.
Refund-First Approach
For items valued under £30, we offer a full refund or free replacement without
requiring you to return the product. Simply send us a photo or short description
of the issue, and we will resolve it within 48 hours.
For items valued at £30 or above, we offer a full refund or replacement. In some
cases, we may ask you to return the item to our UK returns processing address.
Return shipping costs will be covered by Monarc Pets if the item is defective
or not as described.
How to Request a Return or Refund
1. Email us at supportmonarcpets@gmail.com within 30 days of receiving your order
2. Include your order number, a brief description of the issue, and a photo if
applicable
3. Our team will respond within 24 hours with a resolution
Conditions
• Items must be in unused condition for a full refund
• Refunds are processed to your original payment method within 5-7 business days
• We do not accept returns on personalised or custom items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us
immediately with photos. We will send a free replacement or issue a full refund
— no questions asked.